Terms & Conditions
EM RECORDS WEB STORE
|Contact person||Rika Emura|
|Shipping & handling||
Customers should pay shipping & packing cost.
We ship by Postal Airmail with Standard or Registered service or EMS. If you select Standard Air, you are hereby forewarned that EM Records is not responsible if your package gets lost in the mail. If you choose Registered AIR or EMS, we'll email you the tracking number when your order was shipped.
NOTE: Undelivered/lost package incidents have happened at the shipments to France, Indonesia, Australia, Denmark.
Airmail normally will take 7 to 14 days, EMS will take 3 to 7 days to deliver.
We'll ship your order basically within 72 hours when we confirmed your payment, then email you when its on the way.
|Terms of payment||Please pay by Paypal at once when you placed your order. We'll cancel your order unless we confirmed your payment within 48 hours after you ordered.|
|How to Order||We accept your order through EM Records Webstore only.|
|Shipping timeframe||We'll ship your order basically within 72 hours when we confirmed your payment, then email you when its on the way.|
Basically we can't accept any return goods except we shipped wrong items and error goods. Error goods should be reported within a week after receiving the item and we'll discuss about it. We can't accept any claims after one week.
Thank you for your understanding.